ECO Conversation Flow Template

Simple AI Business Chatbot

This page shows how to connect your AI prompt into a real conversation flow.

🔹 FLOW 1: Entry / Start

Trigger:

Instagram DM

Keyword: Hi, Help, Info, Start

New conversation

Bot-melding:

👋 Hi! I’m here to help.
What would you like assistance with today?

Quick Reply Buttons:

📌 Learn about services
📅 Booking / next step
❓ Ask a question

Tag: entry_started

🔹 FLOW 2: Qualification (electorally controlled)

IF: Learn about services

Bot:

Great! What would you like to know more about?

Buttons (eksempel):

Product / Service A

Product / Service B

Not sure yet

Tag: service_interest

IF: Booking / Next step

Bot:

Perfect 👍
Would you like to book a call or receive more information first?

Buttons:

Book a call

Send me info

Tag: booking_intent

IF: Ask a question

➡️ Send to AI (OpenAI via Zapier/Make)

🔹 FLOW 3: AI Response Block

Action:

Send the user's last message to Zapier/Make

Inkluder:

user message

user name (if available)

conversation context (optional)

AI answer → back to ManyChat

Bot shows the answer

(Short, maximum 2–3 sentences)

Tag: ai_answered

🔹 FLOW 4: Call To Action

Bot:

Would you like to:

continue chatting

book a call

talk to a human?

Buttons:

Continue

Book

Human help

🔹 FLOW 5: Human Handoff (critical)

Trigger handoff hvis:

User write pricing, custom, human, help now

Or the same question twice

Or negative tone

Bot-melding:

I’ll connect you with a human team member 😊
Please hold on for a moment.

Action:

Notify admin

Apply tag: human_handoff

Pause bot

🔹 FLOW 6: Fallback (if AI is unsure)

Bot:

That’s a great question — I want to make sure you get the best answer.
Let me connect you with a human.

(Tag + pause bot)

🔹 Tag-struktur (overview)

entry_started

service_interest

booking_intent

ai_answered

human_handoff

👉 Perfect for easy tracking later.

🔹 ECO Design principle (important)

• 1 question per message

• Short answers in DM

• Always a way forward

• Human fallback = trust

This flow is intentionally simple. You can expand it later.

Home

ECO-HUB | ritaask.no