ECO Conversation Flow Template
Simple AI Business Chatbot
This page shows how to connect your AI prompt into a real conversation flow.
🔹 FLOW 1: Entry / Start
Trigger:
Instagram DM
Keyword: Hi, Help, Info, Start
New conversation
Bot-melding:
👋 Hi! I’m here to help.
What would you like assistance with today?
Quick Reply Buttons:
📌 Learn about services
📅 Booking / next step
❓ Ask a question
Tag: entry_started
🔹 FLOW 2: Qualification (electorally controlled)
IF: Learn about services
Bot:
Great! What would you like to know more about?
Buttons (eksempel):
Product / Service A
Product / Service B
Not sure yet
Tag: service_interest
IF: Booking / Next step
Bot:
Perfect 👍
Would you like to book a call or receive more information first?
Buttons:
Book a call
Send me info
Tag: booking_intent
IF: Ask a question
➡️ Send to AI (OpenAI via Zapier/Make)
🔹 FLOW 3: AI Response Block
Action:
Send the user's last message to Zapier/Make
Inkluder:
user message
user name (if available)
conversation context (optional)
AI answer → back to ManyChat
Bot shows the answer
(Short, maximum 2–3 sentences)
Tag: ai_answered
🔹 FLOW 4: Call To Action
Bot:
Would you like to:
continue chatting
book a call
talk to a human?
Buttons:
Continue
Book
Human help
🔹 FLOW 5: Human Handoff (critical)
Trigger handoff hvis:
User write pricing, custom, human, help now
Or the same question twice
Or negative tone
Bot-melding:
I’ll connect you with a human team member 😊
Please hold on for a moment.
Action:
Notify admin
Apply tag: human_handoff
Pause bot
🔹 FLOW 6: Fallback (if AI is unsure)
Bot:
That’s a great question — I want to make sure you get the best answer.
Let me connect you with a human.
(Tag + pause bot)
🔹 Tag-struktur (overview)
entry_started
service_interest
booking_intent
ai_answered
human_handoff
👉 Perfect for easy tracking later.
🔹 ECO Design principle (important)
• 1 question per message
• Short answers in DM
• Always a way forward
• Human fallback = trust
This flow is intentionally simple. You can expand it later.
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